Travel with Confidence
When you’re ready to travel again, we're here to support you. Your safety, as well as the safety of our employees and partners, has always been our top priority, which is why new physical distancing and cleaning measures have been put in place on all of our tours. Our new Travel with Confidence policy features new health and safety procedures from the moment you arrive to the moment you leave, without taking away from having the time of your life. The policy will evolve as time goes on and as we continue to monitor local public health recommendations, but what won’t change is our commitment to keeping you safe as you explore our big, beautiful world.
G Adventures has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with assurance that we have implemented health and hygiene protocols that are aligned with WTTC’s Safe Travels Protocols .
Safety first, second, third, fourth...
Smaller is better
Our groups have always been small (usually 12 travellers) to encourage connections, access places overlooked by larger groups, and to give you plenty of personal space — even before physical distancing. We will continue to foster connections with newly created measures to keep you and everyone you meet safe.
Our CEOs (Chief Experience Officers) are responsible for you having the time of your life, which includes keeping you safe and happy. With their local knowledge, 24/7 support from our field staff around the globe, and new health and safety training, they will continue to do everything they can to ensure you enjoy your adventure in whatever way makes you most comfortable.
Whether on the road or the high seas, our private vehicles and boats will now feature daily assigned seating and undergo daily deep cleaning of all surfaces. Hand-sanitizer will be required every time you board the vehicle.
We have always selected our accommodation partners carefully and now we are working with them to create new procedures to further protect your health and safety. Because we travel in small groups, we stay at smaller hotels — which means fewer guests. Not only does this give you the opportunity to spend quality time with your fellow travellers (with appropriate distancing), but you'll come in contact with fewer people, too.
Good (and safe) eats
Food is half the reason we travel (let alone leave the house), so we know how crucial it is that you feel safe whenever we stop for a meal. We will continue to only include eating experiences on tour where good hygiene is maintained and physical distancing can now be practiced.
More about the policy
Before you join us
Our Global Connection Officers
Our GCOs (the people who answer when you call us) are available 24/7 to help with any questions you have prior to your trip, so you can feel confident and safe before leaving. No matter what time of day, they're there to respond to you — even at 3AM. They'll be up to date on local regulations and restrictions and can guide you through your travel process as smoothly as possible. And if you don't feel well before travelling, there's our Book with Confidence policy that helps you reschedule your trip for when you do, which they can help you with too (terms & conditions apply). If you book flights with us and there are any changes, rest assured that the team will support you by making new arrangements on your behalf.
Our groups have always been small. This offers security, access, camaraderie, and a connection with your destination you won't get by travelling on bus tours or on your own. Our average group size is 12, ensuring our travellers can engage with each other without being squeezed together like sardines — and that was before physical distancing became a reality. Plus, if you have 8 or more friends you’d like to adventure with, you can reserve the entire trip!
My own room
If you’re joining one of our small group tours on your own, good on ya! If you are a solo traveller sharing a room with someone, we will do our best to ensure they will be your roommate for the entire journey to support distancing efforts. We have My Own Rooms available as an extra option for tours (pending availability), and we’ll be offering more of these at more affordable prices to make it even easier to have a bit more space.
When you arrive
Our Chief Experience Officers
Our CEOs are responsible for ensuring you have the time of your life while keeping you as safe as possible. Here’s how they’re ready to do that:
- They’re trained in First Aid, CPR, and other safety protocols
- They’re supported 24/7 by the field staff in our offices around the world who are well-equipped to handle emergencies
- They can help you find local clinics if you're feeling sick
- They’ll receive new training to ensure they are up to date on all health and safety policies during these evolving times
- They have extensive local knowledge to proactively help you navigate wherever you’re travelling
- Their local knowledge allows for greater flexibility when it comes to knowing the best time to visit certain highlights to avoid crowds whenever possible and suggesting the restaurants with the strictest hygiene practices or those where you can reserve your own table or room in advance
- They’ll wear face masks when necessary based on local guidelines and recommendations
You & your fellow travellers
Our travellers' safety and wellbeing is our biggest concern. If you're not feeling well before your departure, we have a Book with Confidence policy that provides you with flexibility and freedom to delay leaving until you’re back to 100% healthy (terms & conditions apply). If you have a fever or any other symptoms on tour, you may be required to have a doctor clear you before rejoining us. All travellers are requested to bring face coverings, whether they're buffs, face masks or bandanas (extra style points encouraged). We'll make every effort to have hand sanitizer available, but we recommend bringing your own.
While on tour
Planes, trains, automobiles and more
Small private transport vehicles
- Every surface in our well-kept fleet of private vehicles will get at least one daily deep cleaning
- Each traveller will have a daily assigned seat
- Hand-sanitizer will be required every time you board the vehicle
- Facial coverings will be recommended while on-board
- Every surface will get at least one daily deep cleaning
- High-traffic areas will receive more frequent cleaning
- Hand-sanitizer or hand washing will be required every time you board the boat, as well as before and after meals
- To support physical distancing, meals may have assigned seating and there will be assigned slots for activities and rooming
- Facial coverings will be recommended and welcomed on-board
- Your crew is trained in health and safety measures (including food handling) and all cooking staff will follow up-to-date advice from health authorities
- Use of local transportation will be limited wherever possible. Please reference the Trip Details for each individual tour for specifics
- If local transportation is used, precautions will be followed in adherence to local health and safety regulations to keep our travellers safe and sound.
Where you'll be staying safe
We’ve always carefully selected our accommodation partners for their high standards and local roots. Travelling in small groups means that we stay at smaller hotels too, with fewer guests — which means less daily contact with others outside your group in public spaces. Now we are working with our accommodation partners to optimize their health, safety and cleanliness procedures, as well as creating additional measures for physical distancing. Here are some of the things we’re working on to help keep you safe:
- Daily deep cleaning and disinfecting of all surface areas inside your room with extra cleaning on light switches, door handles, TV remotes, and thermostats
- No hotel staff will enter your room after it has been cleaned
- Increased frequency of cleaning and disinfecting of all public restrooms and all surfaces in public areas. This might include the closure of public spaces such as gyms, bars, restaurants, and meeting rooms for periods throughout the day
- Wherever possible, our groups will stay on the lower floors to limit elevator use
- Hotels will implement social distancing protocols in line with local regulations
This is just the beginning of our commitments to keeping you sleeping safe and sound. We will continue to evolve and roll-out these and additional policies as needed.
A good & safe place to eat
We have always carefully selected our food service partners and worked closely with them to ensure they are meeting health, safety, and cleanliness standards with their facilities, staff training, and food preparation and delivery. Wherever possible, we will reserve separate tables or private rooms at the restaurants we visit, opt for more "al fresco" opportunities when we can (gotta love that fresh air!), and ensure breakfasts can be “grab and go” boxes, while avoiding family style or self-serve buffets for meals. We want you to feel comfortable and safe as you savour every last bite.
You’ve always had freedom and flexibility to do your own thing on our tours with optional activities and experiences. Now, you’ll still have those options with added measures to keep you healthy and safe. All equipment for activities on tour, including hiking poles, camping supplies, life jackets, snorkels, etc., will be cleaned thoroughly at least once a day and disinfected between use. When travellers are responsible for putting up their own tents on camping itineraries, you will be given the supplies required to disinfect your gear. We will also do our best to make activities and highlights stops happen during non-peak hours, so you can have fun and feel safe no matter what you’re doing.
Before you leave
A healthy goodbye
If you’re not feeling well at the end of your tour for any reason, let your CEO know and they can help get you access to medical care and support. Because we want you to head home after a life-changing experience feeling just as good (let’s be honest, way better) than when you left.
Terms & conditions
Receive access to a `Book with Confidence` travel policy for bookings on select small-group tours, for select departure dates. Bookings must be made between March 12, 2020 and June 30, 2020 at 23:59 EST for travel until June 30, 2021. Travelers who have been issued a Suspension Travel Credit as a result of a tour suspension due to COVID-19 are entitled to use such Suspension Travel Credit for bookings under this Book with Confidence policy.
Passengers who make bookings under the `Book with Confidence` travel policy for a tour departing prior to December 31, 2020 will be permitted to cancel their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services at any time prior to 14 days from the date of tour departure at no charge if they also rebook another tour service and/or reschedule travel to a later date, which later date must be within two years of the initial departure date.
Passengers who make bookings under the `Book with Confidence` travel policy for a tour departing between January 1 and June 30, 2021 will be permitted to cancel their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services at any time prior to 30 days from the date of tour departure at no charge if they also rebook another tour service and/or reschedule travel to a later date, which later date must be within two years of the initial departure date.
The passenger must rebook their deferred travel at the same time as their cancellation in order for the 'Book with Confidence' policy to be applicable. Regular terms and conditions apply to all cancellations or rebookings made within 14 days of departure for tours departing prior to December 31, 2020 and within 30 days of departure for tours departing between January 1 and June 30, 2021.
If the rebooked tour is priced higher than the original tour, the passenger will be responsible to pay the difference. If the rebooked tour is priced lower than the original tour, the passenger will receive a travel credit for the difference that will be kept on file with G Adventures for two years from the date of rebooking. Any travel credit issued pursuant to this paragraph is subject to the terms of the ‘Book with Confidence’ travel policy. Passengers may apply whatever discounts or promotions are available at the time of rebooking.
Passengers may make an unlimited number of initial bookings under this ‘Book with Confidence’ policy, however each such booking may only be cancelled and rebooked one time. Further tour or date changes after the first rebooking are subject to G Adventures' standard terms and conditions. This policy does not entitle the passenger to a full refund. This policy does not apply to airfare or insurance. Any airline change or cancellation fees are solely the responsibility of the traveller and are subject to airline policies. No refunds will be provided in respect to any visas, travel insurance, or vaccines, which are solely the responsibility of the traveller. Customers may not cancel and rebook Expedition, Custom or TailorMade tours under this policy, but may rebook any other eligible tour onto an Expedition, Custom, or TailorMade Tour, subject to the terms of this policy.
The following tours are excluded from the ‘Book with Confidence’ policy and are subject to G Adventures’ standard booking terms and conditions:
All trips on the G Expedition
All National Geographic Journeys with G Adventures in Southern and Eastern Africa (DSCNF, DTANF, DKANG, DKKNG, DKTNG, DNBNG, DNENG, DNWNG, DRGNG, DRKNG, DSANG, DSBNG, DSCNG, DSENG, DSLNG, DSNNG, DSONG, DSSNG, DSTNG, DSUNG, DSVNG, DSXNG, DTENG, DTSNG, DTTNG, DZXNG)
All trips which have a gorilla hiking permit in either Uganda or Rwanda (DURU, DRGNG, TDRDTN, DRKNG, DKMG, DKKG, DUKK, DKGN, DKNK, DUGZ, DSUA, DKGZ)
Tour code EFMB (Trekking Mt Blanc)
All Private Travel bookings, including Off-the-rack and TailorMade
Any tours that include an Inca Trail permit or Mount Kinabalu permit are subject to a non-refundable fee of USD $100 for any cancellations and rebookings under this ‘Book with Confidence’ policy.
Bookings must be made by calling G Adventures, visiting gadventures.com, or by contacting your local travel agent. Can be combined with any other offers, promotions or discounts. Any offer, promotions, or discounts applied to an initial booking may not be transferred to a rebooking, however rebookings are eligible for any applicable offers, promotions, or discounts in effect at the time of rebooking.
G Adventures reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. G Adventures reserves the right to cancel any booking due to unauthorized, altered, ineligible, or fraudulent use of the policy. G Adventures is not responsible for technical or system errors that may interfere with or otherwise prohibit the use of the promotion. All G Adventures tours are subject to G Adventures’ full booking conditions, found here: gadventures.com/terms