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Book with Confidence

Booking your next adventure is a big deal. Discover all the reasons you should feel confident booking with us at each and every step.

Our Book with Confidence policy lets you cancel and rebook your tour with no added costs closer to the time of departure, giving you added flexibility and peace of mind.

Effective now until December 31, 2020 book travel with us departing before December 31, 2020 and you can cancel and rebook up to 14 days prior to your departure date, or for tours departing between January 1, 2021 and December 31, 2021 you can cancel and rebook up to 30 days prior to your departure date.

We've extended your booking flexibility with new Pre-Screening COVID-19 Health and Safety Protocols.

For the safety of all our staff and travellers, we have instituted new Pre-Screening COVID-19 Health and Safety Protocols for all of our tours that go beyond just wearing a mask. All travellers choosing to travel with us are required to complete a short Pre-Screening COVID-19 Questionnaire before joining the tour as part of our Good to Go process, to check their ability to travel safely. This survey asks a series of questions that will help to ensure our travellers are healthy prior to travelling with us and completing it is mandatory.

Due to the nature of COVID-19’s ever changing policies, we are now encouraging all travellers to take a COVID-19 test 72 hours prior to travel, even if one is not required. Should you test positive for COVID-19 within 21 days of departure, flexible rebooking terms will be made available to you allowing you to change to a future departure. In order to receive access to the Book with Confidence Policy, the traveller must provide an official COVID-19 positive test result to G Adventures. For details, please see the new additions to our Book with Confidence policy outlined below.

Receive access to the ‘Book with Confidence’ travel policy for bookings on select small-group tours, for select departure dates. Bookings must be made between August 25, 2020 and December 31, 2020 at 23:59 EST for travel until December 31, 2021. Travellers who have been issued a Suspension Travel Credit as a result of a tour suspension due to COVID-19 are entitled to use such Suspension Travel Credit for bookings under this Book with Confidence policy.

Tours Departing Prior to December 31, 2020

Passengers who make bookings under the ‘Book with Confidence’ travel policy for a tour departing prior to December 31, 2020 will be permitted to cancel their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services at any time prior to 14 days from the date of tour departure (30 days in the case of bookings on the G Expedition*, and as outlined below for the ‘Book Your Bubble Collection’) at no charge if they also rebook another tour service and/or reschedule travel to a later date, which later date must be within two years of the initial departure date. The passenger must rebook their deferred travel at the same time as their cancellation in order for the ‘Book with Confidence’ policy to be applicable. Regular terms and conditions apply to all cancellations or rebookings made within 14 days of departure for tours departing prior to December 31, 2020 (30 days in the case of bookings on the G Expedition and as outlined below for the ‘Book Your Bubble Collection’).

Tours Departing Between January 1, 2021 and December 31, 2021

Passengers who make bookings under the ‘Book with Confidence’ travel policy for a tour departing between January 1, 2021 and December 31, 2021 will be permitted to cancel their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services at any time prior to 30 days from the date of tour departure (60 days in the case of bookings on the G Expedition, and as outlined below for the ‘Book Your Bubble Collection’) at no charge if they also rebook another tour service and/or reschedule travel to a later date, which later date must be within two years of the initial departure date. The passenger must rebook their deferred travel at the same time as their cancellation in order for the ‘Book with Confidence’ policy to be applicable. Regular terms and conditions apply to all cancellations or rebookings made within 30 days of departure (60 days in the case of bookings on the G Expedition and as outlined below for the ‘Book Your Bubble Collection’).

More reasons to feel confident

At your Service

If you’ve got questions about a trip — even if it’s the one that you’re currently on — we’re here to help. Give us a call, shoot us an email, or drop into our live chat, it’s all good.

100% Guaranteed Departures

That’s right. We were the first travel company in the world to guarantee every single one of our departures.

Lifetime Deposits?

If you cancel or delay your trip for any reason, your deposit remains valid until you’re ready to go. You can even pass it on to a friend or donate it to Planeterra, our non-profit partner.

No Single Supplements

We treat single travellers to the same benefits as the rest of the group, which is why we don’t charge single supplements on small group tours. We’ll even partner you up with a fellow traveller to ensure you pay the same as everyone else.

Book with Confidence General Terms

Tours booked to travel before December 31, 2020 can be rebooked at the price originally paid. For tours booked to depart between January 1, 2021 and December 31 2021, the passenger will be responsible to pay the difference if the rebooked tour is priced higher than the original tour and will receive a travel credit for the difference that will be kept on file with G Adventures for two years from the date of rebooking if the rebooked tour is priced lower than the original tour.

If the rebooked tour is priced higher than the original tour, the passenger will be responsible to pay the difference. If the rebooked tour is priced lower than the original tour, the passenger will receive a travel credit for the difference that will be kept on file with G Adventures for two years from the date of rebooking. If the passenger’s originally booked cabin class is not available on the rebooked tour, passengers will have the following options, at G Adventures’ discretion: (i) book in the next highest level cabin category at the list price for the rebooked date of the originally booked cabin class, (ii) select a different departure date, (iii) book in a lower cabin category. If option (iii) is chosen, G Adventures will attempt to move the passenger to a cabin category the same or higher than that originally booked. If only a lower cabin category is available at the time of rebooking, the price difference will be held as a travel credit on the passenger’s file until 30 days prior to departure at which time, if no cabin of the same or higher category is available, a refund of the difference in price will be provided. Any travel credit issued pursuant to this paragraph is subject to the terms of the ‘Book with Confidence’ travel policy. Passengers may apply whatever discounts or promotions are available at the time of rebooking.

COVID-19 Reason

Passengers who make bookings under the ‘Book with Confidence’ travel policy for a tour departing on or before December 31, 2021 will also be permitted to cancel and rebook their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services if they test positive for COVID-19 within 21 days of departure (such positive test, a “COVID Reason”). Travellers who cancel and reschedule their services for a COVID Reason must provide G Adventures with an official COVID-19 positive test result dated within 21 days of their departure. In the event a traveller cancels and reschedules their services for a COVID Reason and cannot provide an official COVID-19 positive result dated within 21 days of departure, the rescheduled services will be cancelled and standard cancellation terms will be applied. A traveller who cancels their services for a COVID Reason may, as an alternative to rescheduling their services and at G Adventures’ discretion, be eligible to receive a travel credit equal to 100% of the price paid for confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services, which must be used for services departing within 2 years from the date of cancellation. All other terms set out in this policy apply unless specified otherwise.

Passengers may make an unlimited number of initial bookings under this ‘Book with Confidence’ policy, however each such booking may only be cancelled and rebooked one time. Further tour or date changes after the first rebooking are subject to G Adventures' standard terms and conditions. Notwithstanding the prior sentence, where a booking is cancelled for a COVID Reason the rebooked tour may be cancelled and rebooked one further time under this policy. This policy does not entitle the passenger to a full refund. This policy does not apply to airfare or insurance. Any airline change or cancellation fees are solely the responsibility of the traveller and are subject to airline policies. No refunds will be provided in respect to any visas, travel insurance, or vaccines, which are solely the responsibility of the traveller. Customers may not cancel and rebook Custom or TailorMade tours under this policy, but may rebook any other eligible tour onto a Custom or TailorMade Tour, subject to the terms of this policy.

The following tours are excluded from the ‘Book with Confidence’ policy and are subject to G Adventures’ standard booking terms and conditions:
? All National Geographic Journeys with G Adventures in Southern and Eastern Africa (DSCNF, DTANF, DKANG, DKKNG, DKTNG, DNBNG, DNENG, DNWNG, DRGNG, DRKNG, DSANG, DSBNG, DSCNG, DSENG, DSLNG, DSNNG, DSONG, DSSNG, DSTNG, DSUNG, DSVNG, DSXNG, DTENG, DTSNG, DTTNG, DZXNG)
? All trips which have a gorilla hiking permit in either Uganda or Rwanda (DURU, DRGNG, TDRDTN, DRKNG, DKMG, DKKG, DUKK, DKGN, DKNK, DUGZ, DSUA, DKGZ)
? Tour code EFMB (Trekking Mt Blanc)
? All Private Travel bookings, including Off-the-rack and TailorMade, are excluded from the ‘Book with Confidence’ Policy, with exception of the ‘Book Your Bubble Collection’ detailed below.

Any tours that include an Inca Trail permit or Mount Kinabalu permit are subject to a non-refundable fee of USD $100 for any cancellations and rebookings under this ‘Book with Confidence’ policy.

Bookings must be made by calling G Adventures, visiting gadventures.com, or by contacting your local travel agent. Can be combined with any other offers, promotions or discounts. Any offer, promotions, or discounts applied to an initial booking may not be transferred to a rebooking, however rebookings are eligible for any applicable offers, promotions, or discounts in effect at the time of rebooking.

G Adventures reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. G Adventures reserves the right to cancel any booking due to unauthorized, altered, ineligible, or fraudulent use of the policy. G Adventures is not responsible for technical or system errors that may interfere with or otherwise prohibit the use of the promotion. All G Adventures tours are subject to G Adventures' full booking conditions, found here: gadventures.com/terms

‘Book Your Bubble Collection’ Terms

Passengers who book on one of the ‘Book Your Bubble Collection’ tours set out in the chart below will receive access to the ‘Book with Confidence’ travel policy, for greater flexibility in cancelling and rebooking their private departure. Bookings must be made between August 25, 2020 and December 31, 2020 at 23:59 EST for travel until December 31, 2021. Passengers will be permitted to cancel their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services up until the time set out below at no charge, if they also rebook another tour service and/or reschedule travel to a later date. Travellers who have been issued a Suspension Travel Credit as a result of a tour suspension due to COVID-19 are entitled to use such Suspension Travel Credit for bookings under the ‘Book with Confidence’ policy. All other terms set out in this policy apply unless specified otherwise.

Days prior to departure
Trip codes for those tours included in the ‘Book Your Bubble Collection’
45 days
AAES, AESS, AESUE, AEUS, AFMB, AFMS, AHBSE, AHDK, AHGTE, ANEA, ANNAE, ASLE, ASSM, ATBH, ATHH, ATHV, ATIE, ATLV, ATNRE, ATRT, ATTY, AVCHE, AVCT, AVCW, AVEV, CBBC, CRAE, CRQE, DCKDE, DCMH, DPBE, DPEEE, DPJA, DTM8, DWHJE, EPLP, ESMB, ETBTE, PID, PIM, SMCQ, SPIT, SPLT, SPMP
60 days
EFMB, EIRV, ESCSE, ESMC, ESNS,ESSP, PAA, SAPE, SAPI, SCWT, SEIA, SMTQE, SPHK, SPIJ, EGBG
190 days
ECVM, GVMS, ECVD, GVSS, GVMM, GVMA, GVSM, CCVH, CCVT, ASVM, ECVS, GVAM, ATSAE, ATSHE, ATSKE, CIVTE, CSVGE, GVAS, GVSA, ECVSM, ECVMD

*Passengers resident in Germany, Austria, or Switzerland who make bookings under the `Book with Confidence` travel policy for a G Expedition tour departing prior to December 31, 2020 are permitted to cancel their confirmed tour services, pre- or post tour accommodation services, extra services, or transfer services at any time prior to 14 days from the date of tour departure at no charge if they also rebook another tour service and/or reschedule travel to a later date, which later date must be within two years of the initial departure date.

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